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Coaching that makes a difference.
Often executives need an objective, neutral sounding board to discuss challenges, opportunities, goals and their perspective. The role of the executive leader in business organizations has changed over the last ten years and they face many challenges in today’s business environment. Executives need to be savvy not only about strategic and financial issues of the business, but they also need to know and understand their professional presence and communication skills.
Our one-on-one coaching allow executive to step away from your day-to-day routine and effectively strategize on how they can reach beyond their current limits.
Our coaching has a proven approach for advancing achievement. Using face-to-face meetings, behavioral assessment tools, e-mail and telephone reinforcement to give individuals a clear perspective of where their talents lay and how to play to their strengths. Our approach is a collaborative relationship between coach and client. Results are obtained through a process of discovery, goal setting and strategic action. Areas of focus include: |
- Professional presence
- Visual transformation
- Communication skills
- Relationships
- Leadership
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Program Features
We will provide you with personalized, consistently focused coaching to help you live your goals. Since our one-on-one coaching service is customized for each client, below are sample topics we can cover. However, your coaching will not be limited to these categories when other needs are identified. With this in mind, the following topics can be part of your one-on-one coaching session. |
- Professional Etiquette
- Communication Style and Skills
- Dining Etiquette as A Business Tool
- Networking - The Secrets to Making Positive Connections
- Dressing for Success
- Creating your “Professional Presence”
- Improving Your Listening Skills
- Personal Presentation Style
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Dressing for Success
- Develop your professional image to say, "You want to do business with me."
- Unveil the importance of making the right first impression.
- Find out the best way to shop for your business wardrobe.
- Learn what is appropriate clothing for business.
- Master professional grooming and make-up tips to polish your image.
- Discover the pitfalls that women fall into when putting together a business wardrobe.
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Dining Etiquette
Relationships are developed and strengthened in social situations. Mastering the art of fine dining adds to the competitive edge in today's social and business climate. The host and the guest each have a responsibility to ensure the overall success of the event. We review: |
- Become a savvy host and gracious guest
- Entertain clients and colleagues with world-class charm.
- Master the eating styles: American and Continental
- Using the utensils
- Using your napkin
- Excusing yourself
- Removing food from your mouth
- When food is too hot
- Talking to server
- Dinner talk
- Reaching for items
- Asking for what you need
- Removing food from your mouth
- What to do when food is too hot
- Catsup and other sauces
- How to eat your bread
- When food spills on the table
- How to signal that you are pausing at the meal
- Eating at a buffet event
- And much more...
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Professional Etiquette
- Introduce yourself and others with confidence and flair
- Master the art of handshakes
- Business card protocol
- Using first names
- Greeting clients who enter and leave your office
- Running meetings effectively
- Managing relationships with superiors
- Handling confidential information
- Phone manners... you represent your company
- Electronic etiquette
- Running meetings effectively
- Professional letter writing
- Master body language and communications skills to enhance your image.
- And so much more
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Communication Styles
Since the foundation of personal and professional success lies in understanding yourself and others we use the DiSC Personal Profile System® assessment tool. The DiSC Personal Profile System® enables each person to identify their own behavioral style, maximize their communication skills, capitalize on their own strengths, increase their appreciation of other people's behavior and minimize conflict through appreciation and understanding. For more information, please see Professional Assessments.
After completing the online DiSC Personal Profile System® from Inscape Publishing, which takes about 10 minutes, you receive an in-depth report which will help you reduce barriers, anticipate and minimize potential conflict with others and increase your appreciation of different communication styles.
Improving Your Listening Skills
Good communication is one of the most valued skills in the workplace and effective listening is basic to communicating productively inside the organization and meeting the competitive challenges outside. We use the Inscape Personal Listening Profile to help you become an active, purposeful listener in a wide variety of situations to produce a more productive communication.
It’s estimated that people screen out or change the intended purpose of what they hear in over 70% of all communications. The biggest factor contributing to such communication is our listening approach. Behavioral research shows that people listen with a preferred listening approach. The Personal Listening Profile research describes five listening approaches: |
- Appreciative: listens in a relaxed manner, seeking enjoyment, entertainment or inspiration
- Empathic: listens without judging, is supportive of the speaker and learns from the experiences of others
- Comprehensive: listens to organize and make sense of information by understanding relationships among ideas
- Discerning: listens to get complete information, understand main message and determine important details
- Evaluative: listens in order to make a decision based on information provided and may accept or reject message based on personal beliefs
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The Personal Listening Profile® helps you:
- Discover your natural approach to listening
- Capitalize on your listening strengths
- Learn how listening approaches impact listening effectiveness
- Improve your ability to understand the purpose of different communications
- Use listening approaches appropriate to your communication style
- Overcome listening barriers and reduce conflict in the workplace
- Enhance individual and team performance
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Networking - The Secrets to Making Positive Connections
Who hasn’t had this experience, at least once in their life? You enter the room, and as you look around, you do not see a single familiar face. Everyone seems to be engaged in conversation and you ask yourself, “How am I supposed to break into one of these groups?” Creating a positive social network is far too important for your business success to ignore. This training teaches students the steps that will make networking more enjoyable and it will change their attitude. The good news is that it is a skill that can be learned. Remember, networking is about getting to know new people and building relationships.
Topics included in this module: Listening Skills, Handshaking, Introductions, Small Talk, Business Card Usage, Name Tag Etiquette, Working the Room, Using Your Body Language, Building Rapport.
Since having good listening skills is a critical part of building rapport I suggest having each participant take the Personal Listening Profile assessment tool by Inscape Publishing. Successful organizations know that good communication is not just about speaking well. It’s about the quality of the connection between the senders and the receivers of the message. The strongest influence on the quality and outcome of all communication is the ability to listen effectively. Only by listening effectively can you respond appropriately. |
