• E-mail pet peeves
• E-mail etiquette and politics
  • Flaming? - Don’t watch what you say
  • Eliminating sexist language
  • Being culturally aware for international e-mails
  • Deciding when not to use e-mail
  • Coping with the in-box crunch
  • The danger of forwarding e-mails
  • Distribution issues
  • The role of humility in e-mail exchanges
  • Would you say this face-to-face?
• Creating an e-mail “Persona”
  • Making a great first screen impression
  • Being a courteous sender
  • Reviewing your overall presentation
  • Proper etiquette in e-mail correspondence
  • Keeping your reader’s terminal in mind
• Online diplomacy
  • You are what you write
  • Writing challenging e-mails
  • Watch the tone of your questions
  • Why is everything "Urgent?"
• How to shape your message
  • Structure the Subject Line
  • The importance of the salutation
  • Start your e-mail on the right track
  • Writing from the top down
  • Using short paragraphs
• Using list to deliver your message clearly
  • When to use lists
  • Use numbered list for sequential items
  • Use bulleted list to emphasize key points
• Structuring a long message
  • Managing sentence length for readability 
  • Creating the right closure remark
• Summary statement
  • Your signature line
• Edit before sending
• Choosing the right words
• Use present tense
  • Using simple and familiar words
  • Avoiding redundancy 
  • Using clichés sparingly
  • Invitations vs. demands
  • Using abbreviations & similes
  • Common mistakes in business writing
• Create a friendly tone
  • The tone of the message is critical
  • Emotions
  • Writing messages from a positive point of view
  • Using contractions
  • Writing positively
  • Using the active voice most of the time
  • Avoiding run-on sentences
• Watch the mechanics
  • Checking your spelling
  • Capitalizing correctly
  • Watching your punctuation
  • Emphasizing text in your e-mail
• Responding to e-mails
  • Timing your response
  • The implications of “no” response
  • Responding to a flame e-mail  
• Communicating via BlackBerry
• Review do’s and don’ts
• E-mail checklist
• Specific guidelines based on your industry

At the program’s conclusion, participants will:

• Know when not to send an e-mail.
• Know how to create a great first impression via e-mails.
• Know how to properly structure e-mails.
• Know the common business writing mistakes.
• Know how to create a friendly tone in their message.
• Know the visual components that make an e-mail easy to read.
• Accurately determine who should receive copies of e-mails.
• Know what to do when their e-mails reach the wrong people.
• Develop a personal action plan to improve their email skills at work.

This dynamic half day training seminar includes:

Small student to teacher ratio A comprehensive workbook A set of proven techniques and guidelines that can be implemented immediately Interactive role-playing exercises Certificate of Completion.

We Guarantee Your Satisfaction:
If you are not happy, we're not happy. If at the end of the training you don't feel that you have learned new skills that will put you ahead of the competition, we'll issue you a refund or arrange for you to attend another FIM training without paying another penny. That's our guarantee!

Invest in Yourself Today
The price for this dynamic seminar is only $199.00. Each session is limited to only 30 participants, so book early to reserve your seat.  Discounts are in place for booking 8 or more students. Please e-mail or call us (888-324-6243) for full details on discounts.
You can pay via Pay Pal, money order, cashier's check, company purchase order, or credit card. Once our office receives your registration and payment, you will receive a confirmation e-mail to confirm your registration. 

We accept the following Major Credit Cards:


You will be taken to PayPal's secure checkout to complete the purchase. The safer and easier way to pay.

Training Dates

June 25, 2009 (Thursday) $199.99 July 23, 2009 (Thursday) $199.99 Aug. 27, 2009 (Thursday) $199.99

When your order is processed, we will send you an e-mail with your confirmation and directions to the training location.

Cancellation Policy: In the unlikely event that we do not have enough registrants to meet our minimum attendance, 15 students, we reserve the right to cancel a seminar, as of 5 business days before the start date.

In the case of cancellation, you may choose to transfer into a different seminar. We will honor your registration for three months from the date you originally selected.

Substitutions and transfers may be made at any time at no charge.

Please Note
We suggest “Traditional Business” attire for all our public seminars/workshops.

Bring this course to your location, call us at: 1.888.324.6243

Overview

E-mail Etiquette: E-mail in the Workplace
In ''E-mail Etiquette: E-mail in the Workplace,'' you will be given an overall view of e-mail basics. You will learn how to write effective e-mail messages and e-policies, and how to use e-mail accessories and passwords. You will also learn the advantages and disadvantages of e-mail, when to choose e-mail over other types of communication, how to avoid writing inappropriate messages, how and when to attach files, and how to prevent your password from being stolen.

E-mail Etiquette: Using E-mail to Communicate Successfully
In "E-mail Etiquette: Using E-mail to Communicate Successfully," you will learn the essentials of communicating via e-mail. You will learn how to take advantage of headers and text boxes when creating e-mail messages and about the benefits of considering your recipient You will also learn how to manage e-mail volume and what netiquette guidelines you should follow.

E-mail Etiquette: Writing Effective E-mail Messages
In "E-mail Etiquette: Writing Effective E-mail Messages," you will learn how to write effective e-mail messages. You will learn the differences between writing online and traditional paper-based writing, as well as how to achieve your e-mail message objectives, and how to construct effective sentences and paragraphs. You will also learn the importance of using specific words to avoid vagueness, why active voice is better than passive, and how to place commas correctly.

June 25 , 2009 (Thursday 9:00 AM - 12:00 PM) Atlanta, GA July 23, 2009 (Thursday 9:00 AM - 12:00 PM) Atlanta, GA August 27, 2009 (Thursday 9:00 AM - 12:00 PM) Atlanta, GA