• E-mail pet peeves
• E-mail etiquette and politics
  
  • Flaming? - Don’t watch what you say
    
  • Eliminating sexist language
    
  • Being culturally aware for international e-mails
    
  • Deciding when not to use e-mail
    
  • Coping with the in-box crunch
    
  • The danger of forwarding e-mails                           
    
  • Distribution issues
    
  • The role of humility in e-mail exchanges
    
  • Would you say this face-to-face?
    
• Creating an e-mail “Persona”
  
  • Making a great first screen impression
    
    • Be a courteous sender
      
  • Review your overall presentation
    
  • Proper etiquette in e-mail correspondence
    
  • Keeping your reader’s terminal in mind
    
  • Online diplomacy
    
  • You are what you write
    
  • Writing challenging e-mails
    
  • Watch the tone of your questions
    
  • Why is everything “Urgent?”
    
• How to shape your message
  • Structure the Subject Line
    
  • The importance of the salutation
    
  • Start your e-mail on the right track
    
  • Writing from the top down
    
  • Using short paragraphs
    
  • Using list to deliver your message clearly
    
    • When to use lists
      
    • Use numbered list for sequential items
      
    • Use bulleted list to emphasize key points
      
  • Structuring a long message
    
  • Managing sentence length for readability 
    
  • Creating the right closure remark         
    
  • Summary statement
    
  • Your signature line
    
  • Edit before sending
• Choosing the right words
  • Keeping to the present tense
    
  • Using simple and familiar words
    
  • Avoiding redundancy 
    
  • Using clichés sparingly
    
  • Invitations vs. demands
    
  • Use of abbreviations & similes
    
  • Common mistakes in business writing
    
• Create a friendly tone
  
  • The tone of the message is critical
    
  • Emotions
    
  • Write messages from the positive point of view   
    
  • Using contractions
    
  • Writing positively
    
  • Using the active voice most of the time
    
  • Avoiding run-on sentences
    
• Watch the mechanics
  
  • Checking your spelling
    
  • Capitalizing correctly
    
  • Watching your punctuation
    
  • Emphasizing text in your e-mail
• Responding to e-mails
  • Timing your response
    
  • The implications of “no” response
    
  • Responding to a flame e-mail  
• Communicating via BlackBerry
• Review do’s and don’ts
• E-mail checklist
• Specific guidelines based on your industry

Program Objectives

At the program’s conclusion, participants will:

• Know when not to send an e-mail.
• Know how to create a great first impression via e-mails.
• Know how to properly structure e-mails.
• Know the common business writing mistakes.
• Know how to create a friendly tone.
• Consider the visual components that enhance an email message and make for easy reading.
• Determine who should receive copies of emails.
• Know what to do when their e-mails reach the wrong people.
• Develop a personal action plan to improve their email skills at work.

Your Investment

$159.00/Person
You can pay via money order, cashier's check, company purchase order, or credit card. Once our office receives your registration and payment, you will receive a confirmation e-mail to confirm your registration. 

Scheduled Time: 9:00 AM to 12:00 PM

You Receive

Small student to teacher ratio A comprehensive workbook A set of proven techniques and guidelines that can be implemented immediately Interactive role-playing exercises Individual mini-critique (for those who wish to participate) Certificate of Completion.

We Guarantee Results: If you are not happy, we're not happy. Go back to work and apply the new techniques you learned in our seminar and if you are not absolutely delighted with the results you achieve, write to us right away. We'll issue you a refund or arrange for you to attend another FIM training without paying another penny. That's our guarantee!

Dress Code
We suggest “Traditional Business” attire for all our public seminars/workshops.

Overview

You will be given an overall view of e-mail basics. You learn how to write effective e-mail messages and how to use effective communication. You also learn the advantages and disadvantages of e-mail communication, when to choose e-mail over other types of communication, how to avoid writing inappropriate messages and how and when to attach files.

We show you the essentials of communicating via e-mail. You learn how to take advantage of headers and text boxes when creating e-mail messages and about the benefits of considering your recipient. You also learn how to manage e-mail volume and what netiquette guidelines you should follow.

You learn how to write effective and professional e-mail messages. You learn the differences between writing online and traditional paper-based writing, as well how to construct effective sentences and paragraphs. You understand the importance of using specific words to avoid vagueness, why active voice is better than passive, and how to place commas correctly.

Bring this course to your location, call us at: 1.888.324.6243

Cancellation Policy
In the unlikely event that we do not have enough registrants to meet our minimum attendance, 8 students, we reserve the right to cancel a seminar, as of 15 days before the start date. In the case of cancellation, you may  choose to transfer into a different seminar. We will honor your registration for one year from the date you originally selected. Substitutions and transfers may be made at any time at no charge.

We are not responsible for plane tickets or other losses experienced as a result of a cancellation. Please consider this when making flight and accommodation arrangements. Therefore we suggest that you book your flight and hotel accommodation after you receive our e-mail, confirming the seminar 30 days prior to the start date.

Nov 12, 2009 (Thursday) Register To This Event Dec 10, 2009 (Thursday)