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Bring this Program to your Location
 Onsite Training Quote

Phone Number
1.888.324.6243

E-mail Address
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effective and professional e-mail etiquette training

email training and business communicaiton

handling difficult clients training

professional emails

business etiquette training

effective email communication

email etiquette training

listening skills training

Professionalism: Effective and Professional
E-mail Communication

effective and professional email communication training seminar

Open Enrollment Public Seminar

Duration
Nov 12, 2009 (Thursday) Register To This Event
Dec 10, 2009 (Thursday)
more information on email etiquette training
email etiquette training

We all know that one of the major advantages of e-mail correspondence is that it provides us with a quick means of communication.  Unfortunately, because it’s a speedy means of communication, some interpret it as not needing much attention which opens the door to less formality and sometimes to communicating in an aggressive manner.  If people are not sensitive to the nuances of communicating correctly via e-mails the following can occur: miscommunication, misunderstandings, loss of productivity, loss of trust - or even worst legal problems. 

As you know, even with the best of intentions, misunderstandings are likely to occur in almost any type of communication. You can repair glitches in a face-to-face dialog or even in a telephone conversation before any long term damage occurs. However, electronic mail does not offer the benefits of the visual and verbal signals you give off in face to face encounter. This course focuses on the dos and don’ts that are recommended by business and communication experts and provides guidelines that everyone can use.  Quick, courteous communication via e-mail can boost productivity and enhance relationships with both clients and colleagues; while bad e-mails cost companies’ time and money – and they are bad for business.

The following highlights the course’s key learning points:

  • E-mail pet peeves
  • E-mail etiquette and politics
    • Flaming? - Don’t watch what you say
    • Eliminating sexist language
    • Being culturally aware for international e-mails
    • Deciding when not to use e-mail
    • Coping with the in-box crunch
    • The danger of forwarding e-mails                           
    • Distribution issues
    • The role of humility in e-mail exchanges
    • Would you say this face-to-face?
  • Creating an e-mail “Persona”
    • Making a great first screen impression
      • Be a courteous sender
      • Review your overall presentation
      • Proper etiquette in e-mail correspondence
    • Keeping your reader’s terminal in mind
    • Online diplomacy
    • You are what you write
    • Writing challenging e-mails
    • Watch the tone of your questions
    • Why is everything “Urgent?”
  • How to shape your message
    • Structure the Subject Line
    • The importance of the salutation
    • Start your e-mail on the right track
    • Writing from the top down
    • Using short paragraphs
    • Using list to deliver your message clearly
      • When to use lists
      • Use numbered list for sequential items
      • Use bulleted list to emphasize key points
    • Structuring a long message
    • Managing sentence length for readability 
    • Creating the right closure remark         
    • Summary statement
    • Your signature line
    • Edit before sending
  • Choosing the right words
    • Keeping to the present tense
    • Using simple and familiar words
    • Avoiding redundancy 
    • Using clichés sparingly
    • Invitations vs. demands
    • Use of abbreviations & similes
    • Common mistakes in business writing
  • Create a friendly tone
    • The tone of the message is critical
    • Emotions
    • Write messages from the positive point of view   
    • Using contractions
    • Writing positively
    • Using the active voice most of the time
    • Avoiding run-on sentences
  • Watch the mechanics
    • Checking your spelling
    • Capitalizing correctly
    • Watching your punctuation
    • Emphasizing text in your e-mail
  • Responding to e-mails
    • Timing your response
    • The implications of “no” response
    • Responding to a flame e-mail  
  • Communicating via BlackBerry
  • Review do’s and don’ts
  • E-mail checklist
  • Specific guidelines based on your industry
email etiquette training schedule
Nov 12, 2009 (Thursday) Register To This Event
Dec 10, 2009 (Thursday)
more information on email etiquette training
email etiquette training

Program Objectives

At the program’s conclusion, participants will:

  • Know when not to send an e-mail.
  • Know how to create a great first impression via e-mails.
  • Know how to properly structure e-mails.
  • Know the common business writing mistakes.
  • Know how to create a friendly tone.
  • Consider the visual components that enhance an email message and make for easy reading.
  • Determine who should receive copies of emails.
  • Know what to do when their e-mails reach the wrong people.
  • Develop a personal action plan to improve their email skills at work.

 

Your Investment

business etiquette Seminar Price $159.00/Person
You can pay via money order, cashier's check, company purchase order, or credit card. Once our office receives your registration and payment, you will receive a confirmation e-mail to confirm your registration. 

click for more information

business etiquette training scheduled timesScheduled Time: 9:00 AM to 12:00 PM

Where:

City Club of Buckhead

3353 Peachtree Rd
18th Floor
Atlanta, GA 30326-1063




Other Maps:

Yahoo | Mapquest | Microsoft

You Receive

business etiquette certificate
  • Small student to teacher ratio
  • A comprehensive workbook
  • A set of proven techniques and guidelines that can be implemented immediately
  • Interactive role-playing exercises
  • Individual mini-critique (for those who wish to participate)
  • Certificate of Completion.

Register To This Event

100% Guarantee on business etiquette trainingWe Guarantee Results: If you are not happy, we're not happy. Go back to work and apply the new techniques you learned in our seminar and if you are not absolutely delighted with the results you achieve, write to us right away. We'll issue you a refund or arrange for you to attend another FIM training without paying another penny. That's our guarantee!

Dress Code
We suggest “Traditional Business” attire for all our public seminars/workshops.

Overview

You will be given an overall view of e-mail basics. You learn how to write effective e-mail messages and how to use effective communication. You also learn the advantages and disadvantages of e-mail communication, when to choose e-mail over other types of communication, how to avoid writing inappropriate messages and how and when to attach files.

We show you the essentials of communicating via e-mail. You learn how to take advantage of headers and text boxes when creating e-mail messages and about the benefits of considering your recipient. You also learn how to manage e-mail volume and what netiquette guidelines you should follow.

You learn how to write effective and professional e-mail messages. You learn the differences between writing online and traditional paper-based writing, as well how to construct effective sentences and paragraphs. You understand the importance of using specific words to avoid vagueness, why active voice is better than passive, and how to place commas correctly.

Bring this course to your location, call us at: 1.888.324.6243

Business Etiquette Onsite Training Quote

Cancellation Policy
In the unlikely event that we do not have enough registrants to meet our minimum attendance, 8 students, we reserve the right to cancel a seminar, as of 15 days before the start date. In the case of cancellation, you may  choose to transfer into a different seminar. We will honor your registration for one year from the date you originally selected. Substitutions and transfers may be made at any time at no charge.

We are not responsible for plane tickets or other losses experienced as a result of a cancellation. Please consider this when making flight and accommodation arrangements. Therefore we suggest that you book your flight and hotel accommodation after you receive our e-mail, confirming the seminar 30 days prior to the start date.

business etiquette training schedule
Nov 12, 2009 (Thursday) Register To This Event
Dec 10, 2009 (Thursday)
more information on email etiquette training
email etiquette training


We look forward to meeting you soon!

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