How Can FIM Assist You?
Contact FIM
Onsite Training Solutions
We can deliver training right to your company's doorstep or provide you with a customized session on any program pertinent to your organization's training goals. Whether you have 3 or 300 people to train, FIM is the answer. For a complete details and a no-obligation quote, call us or send us an email.

Phone Number
1.888.324.6243

Email Address
info@fim-inc.com

Locations where FIM delivers training


Alabama  •  Alaska  •  Arizona  • Arkansas  •  California  •  Colorado  •  Connecticut  •  Delaware •  District of Columbia  •  Florida  •  Georgia  •  Hawaii  •  Idaho  •  Illinois  •  Indiana  •  Iowa  •  Kansas  •  Kentucky  •  Louisiana  •  Maine  •  Maryland  •  Massachusetts  •  Michigan  •  Minnesota  •  Mississippi•  Missouri  •  Montana  •  Nebraska  •  Nevada  •  New Hampshire  •  New Jersey  •  New Mexico  •  New York  •  North Carolina  •  North Dakota  •  Ohio  •  Oklahoma  •  Oregon  •  Pennsylvania  •  Rhode Island•  South Carolina  •  South Dakota  •  Tennessee  •  Texas  •  Utah  •  Vermont  •  Virginia  •  Washington  •  West Virginia  •  Wisconsin  •  Wyoming

Understanding Different Cultures

Globalization = Global Awareness = Business Success

When we deal with different cultures making simple mistakes, like making the okay gesture, giving the wrong gift, showing the soles of our shoes or not understanding their hierarchy, can and will ruin your relationship resulting in lost business opportunities. You can avoid these cultural blunders by learning the simple cultural do's and don'ts to help create a strong successful relationship.  Our presentations cover a wide range of topics including history, culture, body language, taboos, values and basic etiquette. We specialize in business culture, offering pointers on proper greetings, business entertaining, conversational do’s and don’ts and gift giving.

We offer cross cultural communication training to organizations and individuals who will be dealing frequently with colleagues in another country, or those that come into regular contact with ethnic minorities.

Effective intercultural communication is a "must have" in our global economy.  Business success has always been built on understanding and nurturing strong relationships; therefore we must have international knowledge to create successful relationships with multicultural colleagues, customers and clients.

Understanding the values, attitudes and behaviors of people from various countries is key to knowing how to do business with them. Otherwise, working, meeting, entertaining, negotiating and corresponding with colleagues or clients from different cultures will be a minefield. One wrong movement or basic misunderstanding will ruin or delay work for months.  We can't afford to think that everyone's culture is similar to our own.

Our training promotes clearer communication, breaks down barriers, builds trust, strengthens relationships, opens horizons and yields tangible results in terms of business success; a real return in your investment.  Country specific (Asia, Europe, Latin America, and USA) sample topics include:
  • General Introduction
    • First impressions
    • Deeper impressions
  • History
  • Culture
    • Language – phrases to avoid
    • Male/female relationships
    • Yes and No questions
    • Hierarchy
  • Body language differences
    • Gestures to avoid
    • Physical contact and proximity
    • Significance of eye contact and smiling
  • Signs of hospitality
  • Business etiquette
    • Proper greeting (bow or shake hands)
    • Addressing others with respect
    • Making appointments
    • Business cards
    • Conversational do’s and don’ts
    • What you should know before negotiating
    • Gender work relationships
    • Time management – Customs of punctuality
    • Compliments to avoid
  • Entertaining for business success
  • Dressing customs - not to offend including which colors to avoid
  • Health practices
  • Superstitions and taboos

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