About First Impression Management, Inc.
Providing high quality professional development programs for organizations looking to enhance the performance of their employees, attract more business and corner their market.
Helping individuals realize their full potential for extraordinary performance with a high return on their investment.
- We take great pride in the professional quality of our work
- We are determined to achieve excellence in everything we do
- We make a concerted effort to be the best in our industry
First Impression Management offers the benefits of customized quality training to organizations of any size and location in the United States. We create and design programs according to the needs and objectives of the organization, which are implemented in a method that is most beneficial and convenient to the organization and its employees.
First Impression Management Specializes in:
- Diversity Sensitivity Training
- Harassment at Work
- Cross Cultural Training
- Business Etiquette Training
- Teamwork and Leadership
- Communication Skills Training
- Professional Development
- Customer Service Training
Mercedes Alfaro, CEO and Founder
Mercedes Alfaro is President and Founder of First Impression Management, Inc. She spent two decades working for IBM (including management, project management, customer service and training) prior to becoming an author and speaker. She also traveled internationally representing IBM in European and Latin American countries.
Mercedes is an author, speaker, coach and seminar leader who speaks on topics including business and international etiquette, business communication, women leadership issues and diversity sensitivity. Through her writing, speaking and national network, she has brought her message to countless organizations including Abbott Laboratories, AT&T, UPS, and Johnson & Johnson.
In addition to earning a bachelor of science degree from the University of Delaware and graduating with honors, Mercedes is a certified Corporate Etiquette and International Protocol Consultant. She is also trained in verbal and non-verbal communication, including Neuro-Linguistic Programming (NLP). Mercedes injects her training with real-life applications that have consistently earned her excellent feedback and increasing success with her clients.
Mercedes is the author, most recently, of Business Dining Etiquette: Where Social and Professional Skills Meet. She is also a member of the National Speakers Association, has published articles in numerous business publications and has appeared as an expert etiquette advisor on various television networks including ABC, CBS, UPN, FOX and prime TV SHOWTIME. In addition, Mercedes has been quoted as an expert in business etiquette in articles published by The New York Times, the Chicago Tribune, the Los Angeles Daily News, the Atlanta Journal-Constitution, the Miami-Herald and USA Today.