Very slight changes in your body language can have a big effect on the relationships you have with others at work.  But how can a slight change, for example, having a good posture, affect others perception of you?  The reason is that, at work, the more confident you appear, you’ll exponentially increase your possibility of successfully getting that new assignment you really want and deserve, or closing the deal you’ve been working on so hard, or even getting the promotion you have been coveting.  In order to accomplish this, we really do need to understand how to use our body language to send positive messages about ourselves such as, “I’m confident; therefore, you can depend on me.” 

In order to make any change in your body language signals, you first need to become aware of what it is you are doing that may be sending the wrong message.  Are you aware that your body language may be saying, “I’m anxious,” “I’m afraid,”  “I’m a loner and want to be left alone?”  So, what are you doing that may be sending the wrong message?  Take a look at the items I identified below and see if any apply to you.  (Remember, these are indicators and not certain guarantees. Contextual clues may also be used; in particular, what else is happening at the time.)

• Hands in your pockets: According to body language experts, people put their hands in their pockets when they are feeling insecure, lacking confidence, or are unsatisfied with their appearance.  Putting your hands in your pockets could also be interpreted as though you have something to hide.  When you are presenting in front of an audience and you put your hands in your pockets you are immediately telling your audience how uncomfortable you feel.  If you are doing business internationally, you have to be extra cautious; in some countries and culture it is seen as an insult.  

  If you are at a meeting, or trying to make a connection with another person, and they fold their arms, it’s a good indication that they’re not happy with what is being said or done.  Open arms, particularly when combined with showing palms, means that someone is approachable and willing to communicate with others.  Therefore, to improve your look of confidence, keep your hands out of your pockets – besides, it also ruins your visual appearance.

• Folding your arms across your chest – the defensive position: This is one of the most common negatively interpreted body language  gesture and sometimes it's accompanied by crossing the legs too. This makes you appear as if you are all tied up in a knot; definitely not the posture of the confident person.  When you take this defensive position (and yes, it is a defensive position), you are telling the world, “I don’t feel safe; therefore, I have to create a physical barrier between you and me, and I’m also protecting my vital organs.” 

  When I mention this fact at training sessions, a common response is, “I’m just cold.”   If you are cold, then wear more clothes.  But, if you only feel comfortable in this position, then it’s a habit you’ve developed, and you need to pick up a new one.  Beyond the risk of sending the wrong body language message, body language experts say that if you adopt a body language posture long enough you’ll start to adopt the emotional connection associated with the body language sign.  
   

• Signs of anxiety:  Anxiety occurs when our basic needs are threatened; there are many levels of fear and anxiety. Anxiety caused many visible changes in our body that are easy to detect.  Here’s an example: the next time you are at your dentist’s office, notice the other patients around you. Notice whether they are showing any signs of anxiety.  The presence of at least three behaviors listed below may be the signal of an anxious person.
  • Fingernail biting: represents insecurity, nervousness, anxiety or worry
  • Fidgeting: frequent change of position while you're sitting, or being unable to settle down
  • Tapping your heels: Tapping your heel on the floor repeatedly in a nervous manner
  • Tapping your fingers: Tapping your fingers and/or hand on your lap
  • Sweating
  • Clearing the throat or swallowing air is a sign of anxiety
  • Jiggling your pocket's contents
  • Whistling
  • Fiddling with items (e.g. keys or a pen) can be a sign of nerves or anxiety; alternatively, it may be done as a result of boredom or impatience
  • Pale face
  • Dry mouth, which may be indicated by licking lips, drinking water, rubbing throat
  • Not looking at the other person
  • Damp eyes
  • Trembling lip
  • >Varying speech tone
  • Speech errors
  • Voice tremors
  • Visibly high pulse (noticeable on the neck or movement of crossed leg)

Read our next newsletter to learn more about other body language signs you want to avoid at work.

Did you know that you can create positive PR for your company by answering the telephone professionally?   First impressions over the phone are just as important as the first impression we make in face-to-face communication.  The way you speak to your clients says a lot about you, and most importantly, it says a lot about your company. The telephone is a very powerful tool, so why aren't we paying enough attention to how we sound and how we are connecting with others?  Here are a few tips to help you handle calls effectively:

• Check your attitude that you want to be of service – people will be able to pick up on it.
• Set up a phone station and make sure it is uncluttered.  Have the phone facing away from the door so you are not distracted.  Have a pad and a pen ready to take notes, have a small clock next to the phone so you can keep track of the time you spend in conversation, and a small mirror to glance at prior to making your call to ensure you have a smile on your face. Your voice will project your disposition. 
• Making a great impression on the telephone is more than knowing which words to use. It’s all about how you say the words that carries the greatest impact.  Did you know that you can use your voice tonality to create just the impression you want?  Think energy—you are happy to be speaking with a customer because without customers, you have no business.
• Your Phone Greeting:  The first words you say determine how the conversation will proceed.  If the call begins poorly you may be able to turn it around, but that rarely happens.  The best way to get a call to go in the right direction is to make sure you give it a good solid start in a positive direction.  Here are three important ingredients to a professional and friendly telephone greeting:

1. Begin with a friendly greeting that everyone recognizes, such as “Good Morning”, or “Good afternoon”, or even, “Thank you for calling, <speak the customer’s name>.”   Make sure you say it with a smile because your smile and the energy it brings does transfer over the telephone line. 
2. Identify your company and say it slowly enough so the other person can hear it and is reassured that they are speaking with the correct company.  Remember, there is no competition to see who can say it the fastest and no one is timing you to see how quickly you can say it.
3. Identify yourself, saying your name clearly, “This is Debbie Smith speaking.”
4. Offer assistance. Saying, “How may I help you today?” is an invitation to move forward.  Avoid using “May I help you?”, or, “Can I help you?” 

Putting all together,“Thank you for calling First Impression Management, this is Mercedes speaking.  How may we help you today?”

• Be prepared to listen to the caller’s needs.  In face-to-face communication, we listen at an effective rate of only about 25%; on the telephone the rate is even worse.  To have effective communication, both in face-to-face meetings, and especially on the telephone, we must improve our listening skills.

• Always prepare to listen, consciously deciding you are going to give your full attention to the call.
• Turn away from your work and concentrate on what the other person is trying to say.
• Don’t interrupt the other person. Understand; don’t try to guess what the other person is going to say.
• Adopt a good physical posture. Sit up straight and look alert.
• Take notes during every call. The more senses involved, the better your retention.
• Repeat, in order to verify the key facts.

• Develop rapport with the person on the other end of the telephone line.​

• ​Adjust the way you speak to match the other person’s speech pattern.
• Adjust the volume of your voice to make it easier for the other person.
• Notice the word patterns the other person uses. Some people want to talk about their emotions, while others want to get down to the facts and just the facts, and some people want all the details.
• During your conversation use the other person’s name two to three times during the conversation.  It’s psychological. We ALWAYS respond positively when we hear others say our name.
• Ask questions to show your interest in the other person.   
• If you want to convey enthusiasm and energy, MOVE around.
• Check your posture. GREAT posture will make you sound ALIVE.  Poor posture may make you sound as though you are lethargic and uninterested in their needs.
• Your choice of words: “Yes, I will arrange for you to have that ____ by noon”, vs. “Gee, I might be able to _____ by Friday.”  
• Use positive active language. Research has shown that people understand positive statements more quickly than negative statements.  Negative words we should never use include: “Try”, “I’ll be honest with you”, “I’ll have to check with accounting on this”, “I’m only the assistant”, and “I’ll have to ask someone about that.” Instead, say, “I’ll be happy to confirm that information and get back to you within the hour.” 
• Be concise and to the point.  “I’ll call you back on Friday. Is noon good for you?”

At your service,

First impressions can be effective or disastrous, but they are usually lasting—even when we know that we are experiencing them! When we meet others, our general objective is to establish confidence, trust and rapport. This is not always easy. Companies spend millions of dollars each year packaging their products—and so should you with your corporate image! The packaging must say something special about you. You may be the best in your field but if you don't package yourself effectively, you are limiting your success.

Your company's reputation is only as strong as your customer's perception of the last person with whom they worked. Answer the following questions to examining your level of impression management competency:

• Are you noticed when you walk into a room?
• How is your entrance?
• When greeting someone, do you offer your hand immediately, regardless of the person’s gender?
• Are you comfortable with your handshake?
• Do you make eye contact and smile when you greet people in meetings and throughout conversation?
• Do you have any distracting gestures that get in the way of people fully connecting with you?
• Are you aware of how you show you are nervous when you are under stress?
• Are you conscious of the nonverbal messages you are sending?
• Do you know what nonverbal messages are?
• Are people always confused with the visual message you are sending?

In business, many professionals are not aware of how they are communicating with their visual presence. It’s been proven by research, that 55% of your first impression is visual. Visual consists of the clothes your wear, hopefully they cover 98% of your body, and the nonverbal message you send with your body language.

For example, if you are attending a meeting and you walk into the room with your eyes cast down, shoulders slumped and not connecting with anyone you are sending a clear and loud message. You lack confidence! You feel awkward! If you lack confidence why should any one else have confidence in you. Not making good eye contact sends the wrong message. In addition, to send the message that you are confident and approachable, keep a smile on your face and keep your body language open. Take charge of the unconscious nonverbal messages you are projecting and use it to your own benefit to project confidence and competence in any situation.

Unfortunately, we never see ourselves as others see us. If you are not getting the results you want in your career and you are willing to accept comments and make changes in your behavior and appearance, ask for feedback from others so you can better understand what is holding you back. You may want to ask your friends for feedback—but be careful not to select friends that are clueless themselves and show a visual presence of none awareness.

Here are three tips to help you unlock the secrets to promoting a professional presence:

Tip 1: Dress appropriately, wear only clothes that fit you well (this includes your body type) and are appropriate for each business occasion you attend. Understand the difference between traditional business attire and the different levels of business casual. Wear clothes that say you are there for business and should be taken seriously. Here is my definition of what is not business casual: If you wear it to the beach, on a hot date, or to the park—it’s not appropriate for business. With that in mind, keep mini skirts, jeans (of any kind), low-cut tops, clothes that are too tight or are not age appropriate, sandals, flip-flops (even the ones with Rhine stones) and sneakers for your weekend or at-home wardrobe only.

Tip 2: Women—wear appropriate makeup. Inappropriate makeup includes wearing too much or not wearing any at all. Women should wear mascara, lipstick or lip gloss, and blush to portray a “pulled together” image. Remember, your face is the first thing everyone sees, so put your best face forward.

Tip 3: Men—watch your grooming. Clothing and grooming choices send messages about your personality and mind-set and offer other clues about you as well. Appearing slovenly with your clothes will make others question if you are the same way with your work. (Slovenly includes wearing clothes that are not clean and pressed.) Also, keep in mind that it is not always the clothing items themselves that give a positive or negative impression as much as how you wear them.

To win the game you have to learn how to play by the rules. Keep finding ways to help you put your best foot forward—everyday.

Let's be honest, no one is born knowing how to relate to others. If we are lucky, we somehow learn these skills as we group, but then maybe not. But if you are in business, your technical skills got you through the door; your "people skills" will determine the level of your success.

When you master your people skills you will discover the benefits of building rapport with others. Here are some of the basics:

Smile

A smile shows that you are confident and you like yourself, you like your current place in the world and you're happy with the people you're interacting with. No one will say you're crabby if you're smiling.

This seems very simple, but it's amazing how people's moods and words are misjudged because they look too serious.

Be a good listener

Encourage others to talk about themselves. When you are nervous, you think you can hide it by talking incessantly about ourselves. People interpret this as being arrogant. When you listen to the others you make them feel important, that you like them. As a result they like you in turn.

Therefore, if you want to develop people skills, you really don't have to say much at all. Ask open-ended questions and let the other person begin talking. Look them in the eye, nod your head periodically, say "uh huh" a few times, and suddenly you'll find you're the best conversationalist.

Look co-workers in the eye

Every time a person begins talking to you, look them in the eye and smile first, then get on with the conversation. Also, when you enter a meeting room smile and look around at everyone. If you want to start talking to one person � or even a group � come up to them and smile.

Call people by their name

A person's name is to that person the sweetest and most important sound in any language. You can never say someone's name too much. In fact, mention their name at least three times during your conversation.

Keep in mind that the proper rule of etiquette is not to call a person by their first name until they ask you to. This is a sign of respect and they will remember you in a positive light.

These are just a few ideas to get you off to a good start. Try them, and you'll be getting along with your co-workers in no time.

If business casual is your dress code, its imperative you strive for a well-coordinated, finished look that has style and says something about your professionalism.

For many companies, what was intended for employees as a company perk or as a way to conduct business in a more relaxed environment—has backfired into an occupational hazard. I'm talking about Business Casual or Dress-Down Days. The problem is that too many business professionals look like they are dressed for weekend relaxation rather than serious business. This hazard has been the demise of many employees who should reach higher levels only to be held back because of lack of presence.

If business casual is your dress code, it's imperative that you strive for a well-coordinated, finished look that has style, and coordination. When you dress for success, you feel empowered, gain more respect and make faster career advancements by looking your professional best.

Use the following as a business casual guide to project a professional yet casual image:

Pay attention to all the details of your professional presence: clothes, hair, makeup, and personal grooming. Why spoil your look when looking great and professional is so easy?

Good listening is crucial to effective communication and career success. Most of us don't know how to listen intelligently, systematically and purposefully.

Think about your most recent conversations at work or at home. If you remember what you said better than what you heard, you've probably developed some bad listening habits. Instead of really listening, you let your mind wander while others were talking. You were thinking about what you were going to say before the others had finished.

Faulty listening habits can cause misunderstandings several times a day in a busy office. Indeed, many serious mistakes and organizational mix-ups stem from someone not hearing instructions. Poor listening can cause snafus such as missing important appointments, misunderstanding directions, misinterpreting valuable suggestions or addressing the wrong problems.

There is little doubt that poor listening habits have killed many managerial careers. The higher the manager is on the corporate ladder, the more time he or she spends listening to others. Interestingly, most executive-appraisal studies find that managers who are rated most efficient by subordinates are good listeners.

Mastering the Art

Becoming aware of deficient listening skills, coupled with a conscious effort at overcoming them, will help you master the art of listening. The following guidelines are useful in improving listening efficiency.

Increase your listening skills.Interrupting and finishing a speaker's sentences often damage communication. Deliberately try to inhibit your temptation to interrupt. Make sure the speaker has finished conveying the message before you speak.

By your actions, show the speaker you are genuinely interested and want to listen. If you aren't sure of the whole message, ask the speaker to repeat or clarify it. Constantly evaluate your own understanding of the message.

The most effective way to break the interrupting habit is to apologize every time you interrupt. After a few apologies, you'll think twice before jumping in while a person is speaking.

Take time to listen.

The speaker is apt to feel rushed if you indicate your listening time is limited. Many people think aloud and grope toward their meaning. Frequently, initial statements only vaguely approximate what a person means. For the speaker to open up and crystallize the meaning, you must convey that you have time to talk freely.

Don't rationalize that you're too busy to listen. Instead, set aside whatever you're doing. This will reassure the speaker that he doesn't have to talk faster or abbreviate the message. It will also help you to concentrate on what's being said.

Give your full attention.

You'll act like a good listener if you're alert, look the speaker in the eye and lean forward. Radiate interest by nodding your head or raising your eyebrows, and offer encouragement with comments and questions such as, "Is that what you had in mind?" and "Check my understanding, but I think you're telling me . . ." followed by a paraphrase of the speaker's remarks.

Adapt your thought speed.

You can think three to four times faster than a person can talk, which is a major reason for poor concentration. Impatient with the speaker's slow progress, your mind wanders off until you hear something that interests you. Then you realize you've missed something, and you don't really understand what the person is asking. When the temptation to take brief mental excursions becomes irresistible — this frequently happens while listening to long-winded speakers — your listening efficiency drops to near zero.

To use your thinking speed to advantage, keep analyzing what the speaker's saying as he talks. Mentally sum up what's been said. Weigh the evidence by considering whether the facts are accurate and the viewpoints are objective, or whether the speaker is only trying to prove a point.

Don't overreact to the delivery.

If you become too involved in a person's speech style, you'll lose track of the message. Force yourself to concentrate on the message instead of the speaker's accent or style of speaking, speech impediment or disorganized thought pattern. Ask yourself: "What is he or she saying that I need to know?"

Listen between the lines.

Concentrate not only on what's being said but also on the attitudes, needs and motives behind the words. Remember that the speaker's words may not always contain the entire message. The changing tones and volume of the speaker's voice may have meaning. So may facial expressions, gestures and body movements. Being alert to nonverbal cues increases your total comprehension of the message.

For example, sometimes the message and auditory and behavioral cues differ considerably. Although the speaker says he's excited about an idea or project, his lack of spontaneous movement, wandering or downcast eyes, unanimated tone of voice, masked face or hunched posture may indicate he feels differently.

Relying on words alone is like trying to work a jigsaw puzzle with many pieces missing. You get the general idea but there are gaps you can't fill.

Don't become distracted.

Poor listeners are distracted by sounds, objects and people, such as a police siren, a telephone ringing or a person passing in the hallway. Good listeners position themselves to avoid distractions or concentrate harder on what the speaker is saying.

No aspect of a professional presence is as highly visible as when you host a business dining event.

The classic power lunch or dinner is much more than the experience of the food—consider it an opportunity to get to know your guest better by building rapport and establishing a relationship.

Let's review some of the most common mistakes to ensure you always appear as the savvy hostess. As the host or hostess, it is your duty to handle every detail of the dining event, from extending the invitation, making the reservations, handling the tips and paying for the valet parking. In addition:

• It is customary for the host to select the restaurant, unless you are from
  out of town.
• Make sure you know what your guest's food preferences are and what to avoid.
• It is your responsibility to indicate to your guest where they should sit and offer them the best seat.
• The guest with the highest rank sits to the right of the host or hostess.
• The host allows the guest to order first.
• Give the guest an indication of what is appropriate to order, say "I'm having iced tea, but the wine selection is excellent."
• If your guest's order was not properly filled, call the waiter and ask them to correct it.

It’s really a matter of putting yourself in your European colleague’s place. In this example, you are the host and you are having European guest, you expect your European guest to have at least a rudimentary knowledge of your country and customs. The more knowledge your guest has the more favorably impressed you will be. Europeans feel the same way about you when you are a guest in their country. If you are ignorant of their country and culture, you create the impression that you’re boorish or, worse, that you don’t care enough about them to spend a little time learning about their country and culture. That’s not the kind of impression that leads to a good business relationship. A point to remember is that in Europe and most other countries, business is done based on relationships.

Cultural differences and language barriers are common excuses for insensitive behavior. To create favorable relationships requires a willingness to listen, understand and accept the differences. Approach going abroad as if you were invited to your boss’ home for a party, assuming you would like a raise or promotion. If you enter a host country with this attitude, you’ll be sensitive, well dressed, bring an appropriate gift and take the time to learn the customs and behaviors that will make you a gracious guest and leave them with a favorable first impression.

Doing your homework before you visit any country is essential, once there here are some general pointers:

• When visiting a country, know the name of their president or prime minister, their political system, language spoken, official name of the country and the collective name of its people.
• Most Europeans shake hands with everyone present when arriving and again when leaving.
• Be prepared to receive and to give a lighter less firm handshake
  in many countries.
• Always remove your gloves before shaking hands (something President Bush forgot to do this past year and it was noticed worldwide).
• Never shake hands with one hand in your pocket.
• In Europe, don’t use first names until you are explicitly invited to do so by your host. We consider using first names as friendly but Europeans definitely don’t. Using first names that quickly makes them feel uncomfortable.
• Attempt to speak the language of your host country, even if you can only manage a few polite phrases.
• Never use slang terms, idioms, sports analogies or colloquialisms, for example: “I was tickled to death. We’ve got you covered. I got a kick out of it.”
• Never slap people on the back.
• Gift-giving customs vary from country to country, make sure to observe them. Keep this in mind: Never be tacky, violate tradition, or send intimate items.

I keep hearing more and more from top executives that people skills are very important, in many cases even more important than technical skills. But how can you mind your manners, if you do not know the rules. It is never too late to take the initiative to begin your own professional development. Here are some pointers to keep your manners sharp.

Address individuals by their honorific or title: There is so much informality in the workplace today that in many offices business is lost, and goodwill destroyed, because of total disregard for properly addressing clients. The proper way to address a client is to greet them using their honorific or title followed by their last name. It is up to the client to ask you to call them by their first name.

In business, the proper way to refer to a woman is “Ms.,” regardless of their marital status. This is more than a passing fad; it was established in the seventeenth century as an abbreviation for “Mistress.”

Enunciate your greeting

It’s sad but true we’ve become a nation of name-tumblers when we introduce ourselves or other people; this is major problem especially on the telephone. We need to slow down and pronounce our names slowly, clearly and distinctly. At first it may feel as if you are exaggerating your name, but you are really helping the other person and improving overall communication.

Refer to individuals frequently by their names

Take the time and make the effort to pay attention to the name of the person you are being introduced to. A person’s name means everything to them. To build rapport with a client, mention their name at least three times during the conversation. It will help you remember their name and make a connection—they will remember you. A person’s name is the sweetest music to their ears.

Make contact

There are few physical contacts that are appropriate in business; the most important and acceptable is your handshake. Your handshake is a non-verbal clue that indicates to the other person whether or not you are a take charge person. For example, a firm and strong handshake suggests that you are decisive, in control. Now think of the impression you had after shaking hands with someone that presented a weak, slippery or lifeless handshake. What did that make you think of them?

Shaking hands correctly

Extend your hand with the thumb up, clasp the other person’s entire palm, give two or three pumps from the elbow, avoiding both the painful ”bone crusher” and the off-putting ”wet fish” shake, and look at the person directly in the eyes with a smile.

Smile

This seems very simple, but it’s amazing how people’s moods and words are misjudged because their expressions are often overly-serious. A smile shows that you like yourself; you like your current place in the world and you’re happy with the people you’re interacting with. No one will say you’re crabby if you’re smiling. A smile says, I’m approachable and confident.

Make eye contact

Every time a person begins talking to you, look them in the eye and smile first, then get on with the conversation. Also, when you enter a room for a meeting, smile and look around at everyone. If you want to start talking to one person—or even a group—come up to them and smile. Again, this is another way to say, I’m approachable.

Introduce people with confidence

Most people hate making introductions, because they do not know how to properly make them. Introducing people with confidence is a great way to impress your customers. In business, introductions are determined by precedence. The person who holds the position of highest authority in an organization takes precedence over others who work there. For example, you introduce your company’s president to a colleague.

The basic rule is

the name of the person of greater authority is always spoken first. The name of the person of lesser authority is always spoken last. For example, “Mr./Ms. Greater Authority, I would like to introduce Mr./Ms. Lesser Authority.” A second example, would be: the name of the Senior Executive is always spoken first. The name of the Junior Executive is always spoken last. “Mr. Senior Executive, I would like to introduce Mr. Junior Executive, from the accounting department. Mr. Senior Executive is our Director of Public Relations.”

Learning the rules of business etiquette is not hard to do, it is not costly, and it is the best professional development tool any business person can use to increase their chances of success. People truly desire to do business with those that make them comfortable and know how to best handle themselves in a variety of situations. Practicing good business etiquette is well worth the investment and pays back in spades.

Conversely, there are also many professionals who think that they are great at networking, making small talk, and connecting with people when in reality they exude an unprofessional image. Having well-rounded socializing skills are not an option, but a necessity of business life.

With this in mind, here are a few tips on how to improve:

Set goals

Where do you want to be in one, three and five years from now? Do you want a promotion? A new job or career? What are you willing to do to achieve them? Write them down and review them periodically to keep on track.

Take a good look at yourself

Or better yet, ask your mentor for feedback. Unfortunately, we never see ourselves as others do. If you are not getting the results you want, ask for feedback from others to better understand what is holding you back.

Commit to the change you want to create

To make any change in behavior you must practice the new skill repeatedly for twenty-one days. Set aside time to do this and make it a priority.

Dress appropriately

Wear clothes that fit well and are appropriate for each business occasion. Understand the difference between traditional business attire and the different levels of business casual. Wear clothes that say you are there for business and should be taken seriously. If you wear it to the beach, on a hot date, or to the park—it’s not appropriate for business. With that in mind, keep mini skirts, T-shirts with slogans, overalls, low-cut tops, sandals, jean jackets, sneakers, zip-front hooded sweatshirts for your weekend or at-home wardrobe only.

Learn how to properly shake hands

Touch thumb joint to thumb joint. Make it firm—not a bone crusher or a loose fish handshake. People form an impression of you by your greeting. Make sure they’ve formed a good one.

Keep your body language open

In business, many professionals are not aware of how they are communicating with their body. Fidgeting or not making eye contact, will give you away. Keep a smile on your face and your body language open.

Fake it until you feel it

If you feel as if you have already achieved your goal, it will happen. Individuals that maintain an upbeat attitude portray a positive image and attract positive company.

Remember “Successful people look successful!” By remembering these points, you can help to more quickly advance your career.