Corporate Training
Enhance the Performance of Your Employees, Attract More Business, and Corner Your Market.
If you want to motivate your employees to reach for excellence, Mercedes is the master at tailoring keynotes to your situation and needs. She delivers an informative program that is interactive, fun, and filled with ideas that everyone can implement to make changes in their lives. Clients who hire Mercedes find her to be a breath of fresh air and a pleasure to work with.
We have specialized categories for the following areas:
- Diversity Sensitivity Training
- Harassment at Work
- Cross Cultural Training
- Business Etiquette Training
- Teamwork and Leadership
- Communication Skills Training
- Professional Development
- Customer Service Training
All topics and presentations are customized for your specific outcomes and are available in a variety of delivery methods including:
- Keynote Presentations
- Onsite Corporate Training
- Distance Learning / Online Training
- Webinars / Teleseminars
- 1/2 Day and Full-Day Seminars
Our Categories:
Diversity Sensitivity:
With a growingly diverse society, most workplaces include employees, managers, and employers who do not share the same background, beliefs, or traditions. Because valuing diversity is one of the most important ways to strengthen the workplace, First Impression Management features programs for the employee, as well as the manager or employer:
More about Diversity Sensitivity »Harassment at Work:
Do the employers, managers, and employees within your organization feel safe and respected at work? We have timely programs that discuss workplace violence, harassment, and sexual harassment for the employee, as well as the manager or employer:
- Avoiding Workplace Violence
- Sexual Harassment for Managers
- Preventing and Eliminating Harassment at Work
- Sexual Harassment in the Workplace
Cross Cultural Training:
Globalization requires global awareness. We offer cross cultural training for both you and your employees, which can be one of the keys to business success—especially in an international market.
More about Cross-Culture Training »Business Etiquette Training:
How the individuals within your organization present themselves and interact with others is the key to creating extraordinary business relationships. First Impression Management offers extensive business etiquette training:
- Business Dining Etiquette: Where Business and Social Skills Meet
- Business Etiquette in the United States
- Business Email Etiquette: Make Them Effective and Professional
- Telephone Etiquette to Create the Right Impressions
- international Business Etiquette and Protocol
- Networking at Business Events
Teamwork and Leadership:
Effective managers and employers recognize the importance of teamwork within their organizations. We offer programs that are beneficial for the employee, as well as the manager or employer:
More about Teamwork and Leadership »Communication Skills Training:
In today’s complex and competitive business world, effective communication is the foundation on which companies and careers are built. First Impression Management presents programs for:
- Effective Business Communication Skills
- Interpersonal Relationships at Work: How to Get Along
Better with Coworkers
Professional Development:
An employee, manager, or employer’s professional development is never complete—we can all continue to improve. We have training programs for:
- Business Presentation Skills
- Creating Your Own Personal Brand at Work
- Dressing for Success: Influencing Other’s Perception
- Effective Time Management
- Professionalism: Impression Management at Work
- Using Body Language at Work to Get Ahead
- Your Receptionist: Your Company’s Ambassador
Customer Service Training:
The key to keeping current customers happy and attracting new ones is in how you and your employees deliver customer service. It may be simple, but it’s not necessarily easy, and that’s where we come in. First Impression Management offers customer service training for employees, as well as managers and employers:
More about Customer Service Training »I Need Something Else
No company is quite like yours. So, if you have a training need that demands a highly-specific solution, we can help. Customization allows you to align your company’s unique goals to the training.
One-on-One Confidential Training:
This training may be delivered in a variety of ways, including over the telephone or online.
Minor Adjustment:
Includes course name changes, minor searchable terminology changes and addition of logos.
Tailored Training:
Modify our courses to address your organization's specific needs, including modification of role playing and other exercises, cosmetic and terminology changes. Our pre-training analysis aligns course content, activities and examples with your organization's strategies, culture, and objectives to deliver a program tailored just for you.
Customized Training:
For more specific or complex training initiatives, our design team can assess your organization's needs, then create a learning solution that is uniquely yours to help you achieve your business goals.
New Development:
Newly created material to meet your objectives.
