One-On-One Live Diversity Training

Leading organizations acknowledge that working successfully with others who don’t share the same background, beliefs or traditions is a top priority in our current workplace. It becomes an even greater challenge when you become aware of a particularly valuable employee (high-level executive, manager and employee) who has engaged in inappropriate workplace behavior. This employee may be too valuable to terminate or the behavior was mild enough that some response other than termination is appropriate at this time. We help you correct the problematic behavior and insulate your company from future liability.

Our training is targeted to help your employee assess their own behavior that is causing them problems, we address their attitude toward people who are different from themselves and encourage them to understand the benefits of changing negative attitudes and resistance into appreciation and cooperation. Because we allow your employee the time to process their experience and be heard, they emerge from the session better able to put the incident behind them and return to their workplace focused and ready to apply what they have learned.

Audience: This program is designed for everyone in the workplace: Executives, managers, employees.

Presentation Style

The presentation style for this program is one-on-one with the instructor and your employee (at your location) via the Internet and webcam on our side. The employee receives the same presentation as if they were in one of our general training sessions. Because it is one-on-one we can customize the program to address the issue(s) that made the training a necessity. The instructor interacts with the participant throughout the training and leaves room for discussions and questions where appropriate. A handout is provided as an aid for note taking and to give the participant concrete examples to take with them after the training.

Your presentation and personal attention to some of our issues helped employees understand that diversification comes in many forms. The group conversations helped me, as General Manager; understand that many of our employees are concerned of the actions of a few… I myself have learned that listening, group involvement, and communication is required from the management side. Your presentation is the base for which I hope to leapfrog the company to its next level.

Wayne Straus
General Manager, 4Front Engineered Solutions
Muskego, WI

Three Hour Course Outline

Module 1: Diversity Affects Us All

Identify participant’s expectations regarding training content, structure and outcomes
Define diversity and why we value it
Understanding how diversity refers to a number of dimensions, including:
- Who the individual is as a person
- The effects of his or her culture
- His or her key insights and vision
The changing population in the US and the Law
Changes and effects of diversity in our culture
Why compliance is important to everyone
What’s the Law of the Country
Review of recent court cases
Company policy
What is expected of you in the work environment

Module 2: Perceptions

How do we form our ideas and attitudes?
Where do they come from?
Identify the factors that influence how we perceive others
Identify and assess the impact of past conditioning on our current attitudes about people who are different
Recognize and understand the levels of personal awareness
Factors that influence our perceptions: Values, Biases, Aura, Projection
Recognize and appreciate that we tend to react most strongly to visible differences

Module 3: Stereotypes

Where do stereotypes come from?
Stereotyping is not limited to those who are biased. We all use stereotypes all the time. They are a kind of mental shortcut
What to say and what not to say to someone at work

Module 4: Biases and Prejudices

Where do biases come from?
Identify some of the biases people may have
Identify common prejudices and reactions to issues of differences
Understand that they are NOT alone in their perceptions of differences—everyone has biases and prejudices
Explore and recognize their personal biases and prejudices

Expected Results

Participants in the Program May Expect to:

Explore the significance of their background, culture and unique experiences in defining their identity and expectations.
Examine their attitudes, experiences and decision making process as they relate to diversity.
Examine how personal beliefs and behaviors affect clients, colleagues and interpersonal interactions in a multicultural environment.
Address issues and concerns about diversity in the immediate work environment in order to create a more harmonious community.

This Program Addresses:

Differences in communication style, group dynamics and work-related expectations among participants from different backgrounds.
Expectations and perceptions of colleagues, managers and administrators.
Discomfort and fears associated with differences and changes in the workplace.
Problem identification and conflict resolution in a diverse work environment.
Ways to become empowered to confront divisive issues related to diversity.
How to convert knowledge and information into usable skills
Enhancing communication skills

Your Investment for Basic Program

The Basic Program includes:

One telephone consultation with company representative to review issues
Scheduled Monday-Friday from 9:00 AM through 5:00 PM Eastern Time
Handouts/Workbook (PDF file sent to client)
Setup of video training program
Certificate of Completion sent via mail to HR office
After training conference call with HR representative for feedback
Note: Written reports are not included in this package

Contact Mercedes for more details and pricing on this package.

Your Investment for Customized Program

This program includes all items listed above plus we will customize your programs to meet the unique needs of the company and your employee.

Telephone consultation(s) with company representative to review issues
Customization of the training program
Scheduled Monday – Sunday from 8:00 AM through 10:00 PM Eastern Time (See Note Below)
Handouts/Workbook (PDF file sent to client)
Written report from trainer with feedback on participant’s attitude toward the training, their understanding of the concepts, their participation and perceived willingness to change incorrect behavior in the work environment.

Note: Clients can generally have their choice of training days Monday-Sunday, with a 3 week notice. If training is needed sooner, please let us know and we will do our best to accommodate your needs.

Contact Mercedes for more details and pricing on this package.

I Need Something Else

No company is quite like yours. So, if you have a training need that demands a highly-specific solution, we can help. Customization allows you to align your company’s unique goals to the training.

One-on-One Confidential Training:

This training may be delivered in a variety of ways, including over the telephone or online.

Minor Adjustment:

Includes course name changes, minor searchable terminology changes and addition of logos.

Tailored Training:

Modify our courses to address your organization's specific needs, including modification of role playing and other exercises, cosmetic and terminology changes. Our pre-training analysis aligns course content, activities and examples with your organization's strategies, culture, and objectives to deliver a program tailored just for you.

Customized Training:

For more specific or complex training initiatives, our design team can assess your organization's needs, then create a learning solution that is uniquely yours to help you achieve your business goals.